Choice Slices of Entertainment, Travel, & the General WTF of the World

Service Included: Four Star Secrets of an Eavesdropping Waiter, by Phoebe Damrosch, is probably in my top most misleadingly named books of all time. When I first read the title, I assumed it would be a gossip-filled spelunk into the dark dinner-discussion secrets of those rich enough to drop over a thousand dollars on one meal. Something like this has it’s appeal to us hoi polloi—lord knows I would jump at the chance to sit for a meal at a 4-star restaurant (but I would probably want to take a crash course in etiquette first), and reading a book about the people who take what Thomas Keller dreams up for granted is not without its draw.

What this fanciful Imagineering leads me to is simply that this memoir is not about the secrets of the insanely rich—Damrosch reveals nary an eavesdrop— instead it focuses on the author’s personal bumbling journey through waitressing, life, and love. The title instead highlights the backdrop against which we see her life unfolding.

Damrosch began waitressing in a trendy Brooklyn café and sundry other eating establishments. When it opened, she landed a job at the Manhattan offshoot of Thomas Keller’s French Laundry, Per Se, by pure chance. From the moment she first dons the Armani Per Se tuxedo, Damrosch’s entire life begins to center around the restaurant. Don’t get me wrong—working at Per Se is clearly not the same as working at Heliopolis Greek Style Family Diner. For one thing, the wait staff goes through a several-week training period, during which they get a crash course in everything from the varieties of sparkling versus still water, to the history of the Central Park overlook that Per Se enjoys. They have 401(k) plans, health and dental benefits, and make enough money to afford living in Manhattan. The job demands close attention to detail and significant study, which I have to admit I never expected, and which I ended up finding fascinating. Continue reading →